All Systems Operational
Uptime over the past 90 days. View historical uptime.
AgentBot Operational
90 days ago
99.97 % uptime
Today
Chat Window Operational
90 days ago
99.94 % uptime
Today
Bot's Messaging Service API Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Analytics (Platform & API) Operational
90 days ago
99.95 % uptime
Today
Email API Operational
90 days ago
100.0 % uptime
Today
Live Operational
90 days ago
100.0 % uptime
Today
Live API Operational
90 days ago
100.0 % uptime
Today
Live Platform Operational
90 days ago
100.0 % uptime
Today
Live Analytics Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
99.99 % uptime
Today
Engage Platform Operational
90 days ago
100.0 % uptime
Today
Engage API Operational
90 days ago
99.99 % uptime
Today
Proactivity API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Aivo Studio Operational
90 days ago
100.0 % uptime
Today
Client Integrations API Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
100.0 % uptime
Today
Whatsapp Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
GenerativeAI Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Azure OpenAI Operational
90 days ago
100.0 % uptime
Today
Help Operational
90 days ago
100.0 % uptime
Today
Help Interface Operational
90 days ago
100.0 % uptime
Today
Help API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Contact Point Operational
90 days ago
100.0 % uptime
Today
Voice SBC Operational
90 days ago
100.0 % uptime
Today
Voice Server Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 29, 2024
Aivo Studio Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 09:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:30 GMT-03:00
Scheduled - We will be undergoing schedule maintenance for our Aivo Studio product the 29th of October, from 8:30am to 9:00am (GMT-3). It is possible to detect a problem with the login, the development of flows or the execution of integrations for at least 1 minute during the update. After this period of time there should be no errors.
Oct 21, 12:25 GMT-03:00
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Planned maintenance on Kubernetes server
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 GMT-03:00
Scheduled - We'll be undergoing scheduled maintenance during this time. Workloads will continue to operate as normal.
Sep 30, 11:16 GMT-03:00
Oct 16, 2024
Chat assignment in Live
Resolved - Due to a change in Live's queue management system, we experienced an inconsistency in the assignment of chats from 10:00 AM to 6:05 PM (GMT -3). We are pleased to report that the system has been normalized as of that time and is functioning normally.

The analytics section will be fully updated tomorrow, October 17, with all of today's information.
The technical team is actively monitoring all services to ensure their correct functioning.
Oct 16, 19:03 GMT-03:00
Oct 15, 2024
Planned maintenance on Kubernetes server
Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 GMT-03:00
Scheduled - We'll be undergoing scheduled maintenance during this time. Workloads will continue to operate as normal.
Sep 30, 11:16 GMT-03:00
WhatsApp Business API major disruptions
Resolved - The Whatsapp Business API experienced a major impacting webhook delivery for inbound and outbound messages on WhatsApp Cloud API. This issue started at 15/10/2024, 5:15 AM SGT (GMT+8). A fix has been deployed and this issue was mitigated as of 15th October 2024 07:54 AM GMT.
Oct 15, 01:30 GMT-03:00
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