tag:status.aivo.co,2005:/historyAivo Status - Incident History2024-03-28T15:40:34-03:00Aivotag:status.aivo.co,2005:Incident/203698542024-03-27T10:02:52-03:002024-03-27T10:03:11-03:00WhatsApp Business API major disruption in message delivery<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:02</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved. For more information please visit Meta status: https://metastatus.com/whatsapp-business-api</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:14</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently experiencing major disruption impacting message delivery on Cloud API. This issue started at March 26, 2024, 7:55:47 PM PDT. Meta is currently investigating the incident. Please follow the link to see any Meta update: https://metastatus.com/whatsapp-business-api</p>tag:status.aivo.co,2005:Incident/203538272024-03-25T18:25:41-03:002024-03-25T18:25:41-03:00Messaging API: degraded performance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>18:25</var> GMT-03:00</small><br><strong>Resolved</strong> - The incident was resolved at 4:13 pm (GMT -3) and since then we have had no further delays in sending messages. Live is up and running. We continue to monitor all services.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:41</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently experiencing a degradation of the messaging service in the Whatsapp channel. This incident affects the sending of messages from our Agentbot, as well as the operation of Live in general. Delays in message delivery may occur during this time. The Aivo technical team is working together with Meta to resolve this as soon as possible. We are also monitoring all services and APIs responsible for these deliveries.</p>tag:status.aivo.co,2005:Incident/202275472024-03-14T10:53:59-03:002024-03-14T10:53:59-03:00Engage general analytics<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:53</var> GMT-03:00</small><br><strong>Resolved</strong> - The incident has been resolved. We are currently monitoring. All data can now be viewed normally in the Analytics section of our Engage platform.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:37</var> GMT-03:00</small><br><strong>Update</strong> - We continue to work to resolve this case. Our technical team is working on it as a priority. Remember that you can visualize the data of specific campaigns.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>15:54</var> GMT-03:00</small><br><strong>Identified</strong> - Currently it is not possible to view general Engage analytics in our platform. You can select a specific campaign to view its data. The error has been identified and the Aivo Engage technical team is working with priority to solve it.</p>tag:status.aivo.co,2005:Incident/201686832024-03-05T15:32:32-03:002024-03-05T15:33:02-03:00Meta: Facebook, Instagram and Whatsapp disruptions<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:32</var> GMT-03:00</small><br><strong>Resolved</strong> - The Meta incident is resolved now. For more information please see: https://metastatus.com/fb-ig-shops</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:52</var> GMT-03:00</small><br><strong>Update</strong> - Meta is currently working to restore service affecting Facebook and Instagram login and usability. Our bot associated with these channels, and Whatsapp as well, are directly affected by this incident. Services are in the process of being restored. For more information see: https://metastatus.com/fb-ig-shops</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:36</var> GMT-03:00</small><br><strong>Identified</strong> - Meta reports that it is currently working to restore service affecting Facebook and Instagram login and usability. Our bot associated with these channels may be directly affected by this incident. This incident is affecting our Whatsapp channels as well. Services are in the process of being restored. We await further information from Meta on this incident. See: https://metastatus.com/fb-ig-shops</p>tag:status.aivo.co,2005:Incident/195512062023-12-28T10:45:00-03:002023-12-28T12:17:32-03:00Conversation API degraded performance<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>10:45</var> GMT-03:00</small><br><strong>Resolved</strong> - Today December 28, 2023, we had a downtime in our Conversation API. The incident lasted from 10:44 am to 10:55 am, causing delays in agentbot responses. The service was automatically restored to normal operation. The Aivo technical team is currently monitoring services.</p>tag:status.aivo.co,2005:Incident/195429932023-12-26T17:30:00-03:002023-12-27T11:05:02-03:00Conversation API<p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>17:30</var> GMT-03:00</small><br><strong>Resolved</strong> - Today December 26, 2023, we had a downtime in our Conversation API. The incident lasted from 5:27 pm to 5:47 pm, causing delays in agentbot responses. The service was automatically restored to normal operation. The Aivo technical team is currently monitoring services and reviewing the cause of the incident.</p>tag:status.aivo.co,2005:Incident/191540552023-11-17T16:38:00-03:002023-11-17T16:38:00-03:00Minor disruption in Live platform: files and multimedia not working<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:38</var> GMT-03:00</small><br><strong>Resolved</strong> - The incident has been resolved. Aivo's technical team detected an error in the configuration of the channel transfer to Live and implemented a fix to correct this issue. The service became fully operational on November 17, 2023 at 4:32 pm (GMT -3). We are currently monitoring the performance of the Live platform. We will also preventively review all related configurations.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:22</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating a minor incident on our Live platform, in which files and/or multimedia cannot be sent or received through the Whatsapp channel. The Aivo technical team is working on it with priority to detect the root cause. The incident started today, November 17, 2023, at 3:05 pm (GMT -3).</p>tag:status.aivo.co,2005:Incident/191319492023-11-16T00:49:58-03:002023-11-16T00:49:58-03:00Live service disruption<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>00:49</var> GMT-03:00</small><br><strong>Resolved</strong> - The issue with Firebase has been resolved as of Wednesday, 2023-11-15 18:42 US/Pacific. Our Aivo Facebook channels are working now as expected. For more information please visit the next link: https://status.firebase.google.com/incidents/JH8hiSsfnSZHMdZqFTaC</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>20:49</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently experiencing some errors in our Live platform due to the downtime in the service provided by Firebase. Login, sessions, dashboard, etc, are affected. For more information you can check the following link: https://status.firebase.google.com/incidents/JH8hiSsfnSZHMdZqFTaC</p>tag:status.aivo.co,2005:Incident/191319792023-11-16T00:43:31-03:002023-11-16T00:43:31-03:00Meta service disruption<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>00:43</var> GMT-03:00</small><br><strong>Resolved</strong> - The Meta API Send incident has been resolved on Nov 16 2023, at 12:28 AM (GMT-3) hours. Meta identified the issue and applied a fix. All our Aivo Facebook channels are now working normally. However, please be aware that there may be some delays. For more details check the following link: https://metastatus.com/messenger</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>20:53</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently affected by an incident in Meta Send API. This directly impact our Aivo Facebook channels. For more information please check the following link: https://metastatus.com/messenger</p>tag:status.aivo.co,2005:Incident/190622992023-11-08T12:30:00-03:002023-11-08T17:32:11-03:00Pre-forms incident<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:30</var> GMT-03:00</small><br><strong>Resolved</strong> - Today, Wednesday, November 8, 2023, at 12:30 PM (GMT -3), we had an outage in one of our services that directly affected the performance of the transfers to Live on those bots that contained a Pre-form prior to the derivation. The incident was resolved today at 3:55 PM (GMT -3). Aivo's technical team is currently monitoring the services.</p>tag:status.aivo.co,2005:Incident/189386992023-10-25T19:00:00-03:002023-10-26T17:57:03-03:00Minor Incident: Some delays in Live instances<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>19:00</var> GMT-03:00</small><br><strong>Resolved</strong> - Yesterday 10/25/2023 from 7:00 pm (GMT -3) until 8:25 pm (GMT -3), we had some delays in Live performance, which only affected some particular instances. This minor incident was detected by the Aivo technical team and corrected immediately. We are currently monitoring all our services. No new issues have been detected.</p>tag:status.aivo.co,2005:Incident/183094722023-08-29T00:30:00-03:002023-08-29T13:47:37-03:00WA Cloud API: Recovering from disruptions<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>00:30</var> GMT-03:00</small><br><strong>Resolved</strong> - Meta had some disruptions on WhatsApp Cloud API and WhatsApp OnPremise API. This issue started and ended at 08:20 PST, today 08/29/2023. For more information please visit: https://metastatus.com/whatsapp-business-api</p>tag:status.aivo.co,2005:Incident/180332202023-08-02T12:30:00-03:002023-08-02T13:54:49-03:00Meta Cloud API: Disruptions<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> GMT-03:00</small><br><strong>Resolved</strong> - Meta experienced some disruptions that had an impact on sending messages on WhatsApp Cloud API. The incident has already been resolved by Meta. You can follow the details here: https://metastatus.com/whatsapp-business-api</p>tag:status.aivo.co,2005:Incident/179867082023-07-28T08:30:00-03:002023-07-28T12:28:08-03:00Analytics downtime<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>08:30</var> GMT-03:00</small><br><strong>Resolved</strong> - Today, June 28, 2023, from 8:29 am to 9:14 am GMT -3, we had problems with one of our configuration rules inside our firewall, which blocked the connectivity in one of our analytics apis with our datalake. Our technical team identified the rule and deployed a fix that allowed the correct functioning of all our analytics apis.<br /><br />Currently our team is monitoring and no new failures were registered.</p>tag:status.aivo.co,2005:Incident/179603962023-07-26T09:03:19-03:002023-07-26T09:03:19-03:00Aivo Studio Maintenance<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>09:03</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>08:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>21:01</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will undergoing schedule maintenance on our Aivo Studio product on Wednesday June 26, 2023, at 8:00 am until 9:00 am.</p>tag:status.aivo.co,2005:Incident/179045782023-07-19T19:05:58-03:002023-07-19T19:05:58-03:00Whatsapp Outage<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:05</var> GMT-03:00</small><br><strong>Resolved</strong> - The fix for receiving incoming messages and message delivery on WhatsApp has been deployed and this issue is now mitigated by Meta. For more information regarding this incident please visit Meta Status: https://metastatus.com/whatsapp-business-api</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:45</var> GMT-03:00</small><br><strong>Update</strong> - This major disruption is impacting receiving incoming messages and message delivery on Whatsapp. For more information regarding this incident please visit Meta Status: https://metastatus.com/whatsapp-business-api</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:31</var> GMT-03:00</small><br><strong>Update</strong> - We'll provide an update as soon as Meta give information about it.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:28</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently experiencing a Whatsapp global service outage.</p>tag:status.aivo.co,2005:Incident/178914392023-07-19T10:26:04-03:002023-07-19T10:26:04-03:00Meta Cloud API: Some disruptions<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>10:26</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved. For more information please visit the link: https://metastatus.com/whatsapp-business-api.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:23</var> GMT-03:00</small><br><strong>Investigating</strong> - Whatsapp Cloud API is currently experiencing some disruption impacting receiving incoming messages. This issue started at July 18th 2023, at 15:04 UTC. Meta is now investigating the issue. For more information please clic the following link: https://metastatus.com/whatsapp-business-api</p>tag:status.aivo.co,2005:Incident/178279372023-07-12T09:00:24-03:002023-07-12T09:00:24-03:00Aivo Studio Maintenance<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>08:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>17:58</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will undergoing schedule maintenance on our Aivo Studio product.</p>tag:status.aivo.co,2005:Incident/178069932023-07-09T14:27:41-03:002023-07-09T14:27:41-03:00Disruptions on Whatsapp<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> GMT-03:00</small><br><strong>Resolved</strong> - The incident has been resolved. Sending messages on the Whatsapp channel has been reestablished and is working normally.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>14:11</var> GMT-03:00</small><br><strong>Monitoring</strong> - The technical team is applying a hotfix to restore the Whatsapp channel message-sending operation. <br />We are still investigating the root cause of the problem in order to share more information.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>09:15</var> GMT-03:00</small><br><strong>Investigating</strong> - There are problems sending messages on WhatsApp channel. We are currently investigating the issue. We will share more information soon.</p>tag:status.aivo.co,2005:Incident/177329762023-06-30T22:00:28-03:002023-06-30T22:00:28-03:00Aivo Studio Maintenance<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>22:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>21:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>17:52</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will undergoing schedule maintenance on our Aivo Studio product.</p>tag:status.aivo.co,2005:Incident/176678962023-06-27T21:50:50-03:002023-06-27T21:50:50-03:00Major disruptions on Messenger API for Instagram<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>21:50</var> GMT-03:00</small><br><strong>Resolved</strong> - This issue should be resolved according to Meta's report on their status page: https://metastatus.com/ig-messenger</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>20:30</var> GMT-03:00</small><br><strong>Update</strong> - There is an issue ongoing that can impact the operation of Instagram Messaging. Meta is investigating this issue and working to resolve it as quickly as possible.<br />For more information please visit: https://metastatus.com/ig-messenger</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>18:26</var> GMT-03:00</small><br><strong>Investigating</strong> - There is an issue ongoing that can impact the operation of Instagram Messaging. For more information please visit: https://metastatus.com/ig-messenger</p>tag:status.aivo.co,2005:Incident/175974442023-06-16T17:31:53-03:002023-06-16T17:31:53-03:00Whatsapp Meta Outage<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>17:31</var> GMT-03:00</small><br><strong>Resolved</strong> - The Whatsapp incident has been resolved. For more information check the link: https://metastatus.com/whatsapp-business-api</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>17:17</var> GMT-03:00</small><br><strong>Investigating</strong> - The WhatsApp Business API is not working correctly. There is an issue ongoing that may be causing high error rates on WhatsApp Business API platforms. For more information please visit: https://metastatus.com/whatsapp-business-api</p>tag:status.aivo.co,2005:Incident/175668802023-06-13T22:23:25-03:002023-06-13T22:23:25-03:00Aivo Studio Maintenance<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:23</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:08</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:07</var> GMT-03:00</small><br><strong>Scheduled</strong> - Today, 06-13-23, at 10:00 pm (GMT -3), we will be performing maintenance tasks. This may cause some delays in Aivo Studio instances.</p>tag:status.aivo.co,2005:Incident/175641752023-06-13T19:17:02-03:002023-06-13T19:17:02-03:00AWS Outage<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:17</var> GMT-03:00</small><br><strong>Resolved</strong> - The AWS incident has been resolved. Some components may still be subject to delays. For more information, please visit the link: https://health.aws.amazon.com/health/status</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:26</var> GMT-03:00</small><br><strong>Update</strong> - AWS is working on it:<br /><br />"Increased Error Rates and Latencies: Jun 13, 1:14 PM PDT. We are continuing to work to resolve the error rates invoking Lambda functions. We're also observing elevated errors obtaining temporary credentials from the AWS Security Token Service, and are working in parallel to resolve these errors."<br /><br />For this and more information, please visit the link: https://health.aws.amazon.com/health/status</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:10</var> GMT-03:00</small><br><strong>Identified</strong> - Since 3:57 pm (GTM -3) our services are affected by an Amazon downtime. Our Engage, Analytics, transfers, Live and publish changes in MyAivo platform are directly affected. For more information, please visit the link: https://health.aws.amazon.com/health/status</p>tag:status.aivo.co,2005:Incident/172193512023-05-11T14:17:58-03:002023-05-11T14:17:58-03:00Meta Cloud API disruption<p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:17</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been fully resolved. All outgoing message traffic has now fully recovered. For further information please go to Meta Status: https://metastatus.com/whatsapp-business-api</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>12:00</var> GMT-03:00</small><br><strong>Investigating</strong> - The Meta Cloud API service is experiencing wide disruption to outgoing message sends. For further information please go to Meta Status: https://metastatus.com/whatsapp-business-api</p>