A deploy was made on one of the applications and this caused our cache servers to become saturated preventing the applications from working properly. Rollback was performed and everything is now normalized. The team is monitoring the instances.
Posted 21 days ago. Sep 25, 2019 - 13:38 UTC
This incident affected: Live (Live API, Live Platform), Help (Help Interface, Help API), and AgentBot (Chat Window, Bot's Messaging Service API).