Custom Derivations Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 2025 - 07:30 GMT-03:00
Scheduled - We will be undergoing schedule maintenance for our custom derivations API the 21th January, from 7:30 am to 9:00 am (GMT -3). A change will be deployed that directly affects the API of these three derivators: Genesys Purecloud, Genesys PureCloud Open Messaging and Salesforce service console. During this update period, it will not be possible to start new conversations, although active conversations will continue to function.
Jan 21, 2025 07:30-09:00 GMT-03:00
Uptime over the past 90 days. View historical uptime.
AgentBot Operational
90 days ago
99.99 % uptime
Today
Chat Window Operational
90 days ago
100.0 % uptime
Today
Bot's Messaging Service API Operational
90 days ago
99.99 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Analytics (Platform & API) Operational
90 days ago
100.0 % uptime
Today
Email API Operational
90 days ago
100.0 % uptime
Today
Live Operational
90 days ago
100.0 % uptime
Today
Live API Operational
90 days ago
100.0 % uptime
Today
Live Platform Operational
90 days ago
100.0 % uptime
Today
Live Analytics Operational
90 days ago
100.0 % uptime
Today
Engage Operational
90 days ago
99.99 % uptime
Today
Engage Platform Operational
90 days ago
99.99 % uptime
Today
Engage API Operational
90 days ago
100.0 % uptime
Today
Proactivity API Operational
90 days ago
100.0 % uptime
Today
Integrations Under Maintenance
90 days ago
100.0 % uptime
Today
Aivo Studio Operational
90 days ago
100.0 % uptime
Today
Client Integrations API Under Maintenance
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.89 % uptime
Today
Whatsapp Operational
90 days ago
99.89 % uptime
Today
Facebook Operational
90 days ago
99.89 % uptime
Today
Instagram Operational
90 days ago
99.89 % uptime
Today
GenerativeAI Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Azure OpenAI Operational
90 days ago
100.0 % uptime
Today
Help Operational
90 days ago
100.0 % uptime
Today
Help Interface Operational
90 days ago
100.0 % uptime
Today
Help API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Contact Point Operational
90 days ago
100.0 % uptime
Today
Voice SBC Operational
90 days ago
100.0 % uptime
Today
Voice Server Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 21, 2025

Unresolved incident: Custom Derivations Maintenance.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Delay in messages delivery in asynchronous channels: Whatsapp and Facebook
Resolved - On January 16, 2025 at 00:49 am UTC, our service experienced delays in processing messages coming from asynchronous channels: WhatsApp and Facebook. This resulted in a large backlog of messages in our processing queues. The investigation revealed that the delays were related to a malfunction in one of our databases, which directly impacted the response times of one of our main messaging services. Our services were restored on January 16, 2025 at 00:55 am UTC (Service downtime: 6 minutes).
Jan 16, 23:15 GMT-03:00
Planned maintenance on Kubernetes server
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 01:00 GMT-03:00
Scheduled - We'll be undergoing scheduled maintenance during this time. Workloads will continue to operate as normal.
Dec 19, 12:47 GMT-03:00
Jan 15, 2025

No incidents reported.

Jan 14, 2025
Planned maintenance on Kubernetes server
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:00 GMT-03:00
Scheduled - We'll be undergoing scheduled maintenance during this time. Workloads will continue to operate as normal.
Dec 19, 12:46 GMT-03:00
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Planned maintenance on Kubernetes server
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:00 GMT-03:00
Scheduled - We'll be undergoing scheduled maintenance during this time. Workloads will continue to operate as normal.
Dec 19, 12:45 GMT-03:00
Jan 9, 2025
Engage platform front-end downtime
Resolved - Today, 9 of January 2025, at 4:47 pm (GMT -3) until 4:53 pm (GMT -3), we experienced a downtime in our Engage front-end platform. The autoscaling rule of the service did not work correctly. In order to fix it and prevent this from happening again, our technical team changed the replication logic of the service. This incident only affected the front, templates, campaigns and numbers didn’t resulted with any issue.
Jan 9, 04:30 GMT-03:00
Jan 8, 2025
Planned maintenance on Kubernetes server
Completed - The scheduled maintenance has been completed.
Jan 8, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 01:00 GMT-03:00
Scheduled - We'll be undergoing scheduled maintenance during this time. Workloads will continue to operate as normal.
Dec 19, 12:44 GMT-03:00
Jan 7, 2025

No incidents reported.

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