Email delay

Incident Report for Aivo

Postmortem

Service delay in our email delivery system (Email API):

From approximately 8:30am UTC -3 on 18/04, to 14:00hrs UTC -3 on 19/04, we experienced a service disruption causing delay in our email delivery system (Email API). This issue is now resolved, and all services are working as expected. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future. The Aivo technical team is continuing to monitoring all service involved.

Posted Apr 19, 2023 - 22:18 GMT-03:00

Resolved

This incident has been resolved.

Posted Apr 19, 2023 - 22:16 GMT-03:00

Update

Our email delivery system (Email API) is up and running again. Email notification, reports and integrations are functioning correctly. Some delays may still be seen in some cases. We continue to work towards full restoration of service.

Posted Apr 19, 2023 - 14:23 GMT-03:00

Update

The issue with email notifications was fixed. We are still working on fixing email notifications for integrations and reports.

Posted Apr 19, 2023 - 11:31 GMT-03:00

Update

We are continuing to monitor for any further issues.

Posted Apr 18, 2023 - 17:45 GMT-03:00

Update

This issue is still in progress and affects all email notifications and reports downloads from our platforms (MyAivo, Engage, Live).

Posted Apr 18, 2023 - 17:41 GMT-03:00

Update

We are continuing to work with our third party provider (Sendgrid) to fully restore the email service. This issue is still in progress and affects all email notifications and reports downloads from our platforms (MyAivo, Engage, Live).

Posted Apr 18, 2023 - 17:05 GMT-03:00

Monitoring

From 8:30 am UTC -3, we're experiencing a service delay in our email delivery system (Email API). This issue is in progress. The Aivo technical team is working on it with top priority, monitoring all services involved.

Posted Apr 18, 2023 - 12:19 GMT-03:00

This incident affected: AgentBot (Email API).