Service delay in our email delivery system (Email API) for Live reports and Agentbot Satisfaction reports: From 8:30 am UTC -3 on 20/04 to 15:00hrs UTC -3 on 20/04, we experienced a service disruption causing delay in our email delivery system (Email API). This issue is now resolved, and all services are working as expected. We are currently monitoring all services to ensure their correct function.