Delays in processing messages

Incident Report for Aivo

Postmortem

On February 10, 2025 at 4:51 pm (GMT -3), our service experienced delays in processing messages coming from all channels. This resulted in a large backlog of messages in our processing queues. The investigation revealed that the delays were related to a malfunction in one of our databases, which directly impacted the response times of one of our main messaging services. Our services were restored on February 10, 2025 at 5:16 pm (GMT -3).

Posted Feb 10, 2025 - 18:23 GMT-03:00

Resolved

This incident has been resolved.
Posted Feb 10, 2025 - 18:09 GMT-03:00

Identified

Our service is experiencing delays in processing messages coming from all channels. This resulted in a large backlog of messages in our processing queues. Our technical team already identified the cause and it's working with priority on the solution.
Posted Feb 10, 2025 - 17:38 GMT-03:00
This incident affected: Channels (Whatsapp, Facebook, Instagram) and AgentBot (Bot's Messaging Service API).