On 12/02, at 5:00 pm and until 7:15 pm (GMT -3), we experienced a degradation in the quality of our service which caused delays in the delivery of messages in asynchronous channels. This was generated, among other causes, due to a drop in the performance of Generative AI APIs, which caused a queue of waiting messages to be created, slowing down message delivery. This Generative AI incident directly and significantly affected the performance of our APIs. To mitigate the dependency on Generative AI APIs a hotfix will be deployed so that our system will fall back to the internal engine to deliver messages on time.